Assistant General Manager - Hospitality & Tourism (Bali)

Join Cipta Prima Jaya, a proud member of the Kawano & Aksela Group, and take your hospitality career to new heights in Bali’s most vibrant destinations! As our Assistant General Manager, you’ll play a pivotal role in shaping exceptional guest experiences at our premium properties. In this dynamic role, you’ll oversee daily operations, ensuring seamless service delivery and maintaining the highest standards of hospitality. With a competitive salary package and a chance to grow within a renowned group, this is your opportunity to make a lasting impact in Bali’s hospitality landscape.

At Cipta Prima Jaya, we pride ourselves on delivering unparalleled service and creating memorable experiences for our guests. Our properties are nestled in Bali’s most sought-after locations, offering breathtaking views and unparalleled amenities. As an Assistant General Manager, you’ll work closely with our team to ensure every guest feels valued and cared for, from the moment they arrive until their departure.

In this role, you’ll be responsible for managing front office operations, coordinating with housekeeping, food and beverage, and other departments to ensure smooth and efficient service delivery. You’ll also play a key role in implementing and maintaining our quality standards, training staff, and ensuring compliance with health and safety regulations. With a focus on continuous improvement and innovation, you’ll help drive our properties to new heights of success.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure seamless guest experiences and high service standards.
• Manage front office operations, including check-ins, check-outs, and guest relations.
• Coordinate with housekeeping, food and beverage, and other departments to ensure efficient service delivery.
• Implement and maintain quality standards, training staff, and ensuring compliance with health and safety regulations.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Develop and maintain strong relationships with key stakeholders, including vendors, suppliers, and local authorities.
• Ensure all financial and operational reports are accurate and submitted on time.
• Represent the property at industry events and networking opportunities to build brand awareness and credibility.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years of experience in a senior hotel management role, preferably in a luxury or upscale property.
• Proven track record of successfully managing front office operations and ensuring high guest satisfaction.
• Strong knowledge of hotel industry standards, regulations, and best practices.
• Excellent communication, leadership, and problem-solving skills.
• Fluent in English and Bahasa Indonesia.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Certification in a recognized hospitality management program (e.g., CHM, CLTM) is a plus.

🛠️ Keahlian

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